Delivery Information
For most of the UK* spend £35 or more and we'll deliver it to you for free.
Weights include all packaging
How will my item be delivered?
Typically deliveries are between 8am and 6pm. However, depending on location, busy periods and with efforts to reduce emissions, we have seen some deliveries reported as early as 7am and up until 10pm.
Royal Mail
We have 2 services available with Royal Mail, 24 and 48 (similar to First Class and Second Class).
Royal Mail 24 aims to delivered the next working day (including Saturdays) following dispatch from our warehouse. Royal Mail 48 aims to be delivered within 2 to 3 working days (including Saturdays) following dispatch from our warehouse.
Some of these services are tracked, if there is a tracking number available we’ll display it against your order.
DPD Courier
DPD collect, sort and deliver your parcels from us to your door the next working day after dispatch.
This service is fully tracked, and most options come with a 1-hour delivery window.
Amazon Shipping
Amazon offer a 1-day and 2-day service.
Both of these services are fully tracked, and delivery time estimations are available directly from Amazon when using the tracking reference.
How much will it cost?
To find the exact cost of shipping your item, and to see all options available, follow these steps:
1) Put the items you wish to order in your basket.
2) Proceed to checkout and enter your delivery address, including country.
3) Delivery information including price will automatically update to what is available to you.
Delivery of Frozen Goods
- As standard, all frozen orders will be sent via DPD, and will be delivered the day after dispatch. Depending on the type & quantity of frozen products you are ordering, your order may need to be sent via a pre-1pm service to ensure you receive it in good condition. This is automatically calculated at the checkout.
- A packing charge of £1.99 is applied to all frozen orders to cover special packaging. This will keep products within the required temperature range for as long as possible.
- Frozen orders are delivered Monday to Friday – however we can deliver on a Saturday for an extra charge.
The courier will be given instructions to leave the parcel, so please try to organise someone to take the delivery where possible and avoid rescheduling with the courier. If frozen goods are left unattended for long periods of time, we cannot guarantee that the packaging will be sufficient to maintain the temperature required to keep the products frozen, so bear this in mind when scheduling your orders.
Prescriptions
If you order any product that requires a prescription from a vet, we will be unable to process the order until we have received a valid prescription issued and signed by your vet. For international orders going by UPS, we will include a copy of your prescription (if applicable) along with the invoices for customs clearance.
International Delivery
All international customers must check that the items they are ordering will be accepted in their country by customs prior to placing an order.
We can deliver most products worldwide through three different delivery services:
Royal Mail Air Mail – For parcels under 2 kg in weight, the cost of delivery is calculated in the checkout depending on the destination country and the weight of the items being ordered. This service is untracked and parcels are usually delivered within 3-5 days inside Europe, and within 6-7 days outside of Europe however delays can occur due to each individual country’s postal system.
UPS Express Saver/Standard – The cost of delivery is calculated in the checkout depending on the destination country and the weight of the items being ordered. Saver is a tracked delivery service estimated to arrive within 1-3 working days after dispatch. Standard is also a tracked delivery service that is estimated to arrive within 2-5 working days after dispatch. For orders outside the EU, only Express is available. If you are ordering outside of Europe, all parcels require customs clearance therefore an import permit may be requested before your order is dispatched, if you do not have one we would recommend checking with customs before placing your order that you can import these items without one. If you are able to obtain extra documents in advance and send us a copy, we can include these in your parcel for you. Also, depending on your country’s customs regulations, you may be responsible for paying import tax/duties.
Shipping to the EU
From January 1st 2022, we are currently unable to send any orders to EU countries. We are working as hard as we can to resume normal service as soon as possible, we are sorry for any inconvenience.